Refund Policy

We offer refunds under the following circumstances:

• Service not delivered as described
• Technical issues that prevent service usage
• Duplicate charges due to billing errors
• Service cancellation within the refund period

The following are not eligible for refunds:

• Services used beyond the refund period
• Custom development work already completed
• Third-party integrations or add-ons
• Usage-based charges (API calls, storage, etc.)
• Refunds requested due to change of mind after extensive usage

To request a refund:

1. Contact our support team at refunds@testhive.com
2. Provide your account details and reason for refund
3. Include any relevant documentation or screenshots
4. Wait for our team to review your request (1-3 business days)
5. Receive confirmation and refund processing details

Once approved, refunds are processed as follows:

• Credit card refunds: 5-10 business days
• PayPal refunds: 3-5 business days
• Bank transfers: 7-14 business days

Note: Processing times may vary depending on your financial institution.

In some cases, we may offer partial refunds based on:

• Amount of service used
• Time remaining in subscription period
• Specific circumstances of the request
• Our discretion and fair usage policies

If you disagree with our refund decision, you can:

• Request a review by our management team
• Provide additional documentation or evidence
• Escalate through our formal dispute process
• Contact relevant consumer protection agencies

For refund requests or questions about this policy:

We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated "Last modified" date. Continued use of our services after changes constitutes acceptance of the new terms.